Asurion, a global tech care company handling round-the-clock tech support for phones and smart home devices, seeks to bring 1,200 full-time jobs in Iloilo City with the opening of its new customer service center at Iloilo Business Park in Mandurriao.
“We are excited to expand our Philippines operations to Iloilo City, which will help us attract additional talent as the global demand for tech help continues to grow. We look forward to becoming a part of the Iloilo community,” said Gareth Boulton, Asurion Director of Care Operations in the Philippines.
Asurion is expected to create more than 1,200 local full-time jobs within 2021 for technical support customer care representatives, with additional human resources, operations, training and support positions within 2021. The robust hiring, which will begin this week, is part of a global push to accommodate Asurion’s continued growth in the tech services industry. All employees will work on-site starting in January 2021, with safety and social distancing guidelines and protocols in place in accordance with the recommendations of the World Health Organization, the U.S. Centers for Disease Control and the Department of Health.
Asurion’s new home in Iloilo City is at the 76,000 square feet new office space at Two Fintech Place in the Iloilo Business Park in the Mandurriao district of Iloilo. The location also provides additional office space to accommodate future growth.
“Every day, Asurion’s team of experts help tens of thousands of people with their technology. From the busy professional who needs help troubleshooting Zoom to the excited shopper who wants help setting up and connecting their new smart TV,” added Boulton. “Asurion is committed to helping make people’s lives easier by unlocking the potential of their technology,”
Asurion has more than 19,000 employees worldwide and has operated in the Philippines since 2009. It currently employs more than 4,000 people across three facilities in the Philippines, including a distribution center in Calamba City, an IT services facility in Manila, and a customer service center in Santa Rosa.
The company is globally recognized as an employer of choice, and for driving operational and strategic excellence within the national tech industry. It has received a perfect score on the Human Rights Campaign Foundation 2020 Corporate Equality Index for a second consecutive year, was named a 2020 DiversityInc Top Company for Employee Resource Groups, and has been certified A Great Place to Work® for the last three consecutive years. We were also named among the top 100 Best Workplaces for Millennials 2020 and a Best Workplaces for Women from Fortune magazine and Great Place to Work®, and was named to Insider Pro and Computerworld 2020 Best Places to Work in IT for three consecutive years.