Ford improves aftersales service in PH with new parts center in Calamba, Laguna
Ford Philippines is boosting parts availability and accessibility with a new and bigger parts distribution center to enhance the overall ownership experience for its customers.
Located in Calamba, Laguna, Ford’s new parts facility covers over 13,000 square meters, twice the size of the previous facility. With a bigger storage capacity, the facility can now store up to 100,000 vehicle parts, boosting Ford Philippines’ capability to deliver more parts to dealerships nationwide. This also translates to an enhanced experience for Ford customers as parts will be available when needed with a shorter lead time.
The massive space is also equipped with a total of eight (8) inbound and outbound docks that will allow a faster and more seamless receiving and dispatching of vehicle parts. In addition, The new facility boasts of a modern building and racking infrastructure, Operating the new parts distribution center is managed by DB Schenker, a global leader in logistics solutions and supply chain management.
“Our commitment to delivering a next-generation Ford ownership experience remains a priority. With our new Ford parts facility now fully operational, both our dealers and customers will have better and faster access to parts. We look forward to giving our customers more confidence and peace of mind in owning a Ford on the back of improved parts availability,” said Mike Breen, Managing Director of Ford Philippines.
With Ford Philippines’ dedication to providing quality aftersales in the country, the new and bigger parts distribution center will surely complement the Blue Oval’s customer service in the country.